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PRIVACY POLICY

This privacy policy explains how Hein24 processes personal data on the website test.hein24.ee and when you place orders in the online store. If you have any questions, contact us at info@hein24.ee.

1. DATA CONTROLLER

  1. 1.1. The data controller is Barnabas OÜ, registry code 17314374, address Kaasiku 11, Kambja vald, Tartumaa, 61714, Republic of Estonia, e‑mail info@hein24.ee.

2. PERSONAL DATA PROCESSED

  1. 2.1. We may process your name, contact details (phone, e‑mail), delivery address, payment information (payment service provider), purchase history and communication with customer support.
  2. 2.2. When you use the contact form, we process the data you provide (name, e‑mail, message).

3. PURPOSES AND LEGAL BASES

  1. 3.1. Performance of a contract – processing orders, delivering products and communicating with customers.
  2. 3.2. Compliance with legal obligations (accounting, resolving consumer disputes).
  3. 3.3. Legitimate interest – statistics, improving service quality and preventing fraud.
  4. 3.4. Direct marketing – newsletters and offers based on your consent.

4. COOKIES AND ANALYTICS

  1. 4.1. The website uses cookies to ensure proper functioning, analyse usage and provide relevant content.
  2. 4.2. You can change your cookie preferences at any time via the privacy button in the bottom right corner of the page.
  3. 4.3. For analytics we may use Google Analytics or similar tools.

5. DIRECT MARKETING

  1. 5.1. We send newsletters only if you have given your consent (for example at checkout or via a separate form).
  2. 5.2. You can unsubscribe from the newsletter at any time using the link at the bottom of the e‑mail or by writing to info@hein24.ee.

6. SHARING PERSONAL DATA

  1. 6.1. Personal data may be shared with service providers (delivery, payment, IT partners) only to the extent necessary to provide the service.
  2. 6.2. All service providers are obliged to keep data confidential and apply appropriate security measures.

7. RETENTION PERIODS

  1. 7.1. Personal data are stored as long as necessary for the purposes described above or as required by law (for example accounting documents for 7 years).

8. YOUR RIGHTS

  1. 8.1. You have the right to access your data, request rectification or erasure, restrict processing or object to processing.
  2. 8.2. To exercise your rights, contact us at info@hein24.ee.

9. COMPLAINTS

  1. 9.1. If you believe your rights have been violated, you may lodge a complaint with the local data protection authority or a court.
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